FAQ

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FAQ

ORDERING / BUFFET / DELIVERY / PAYMENT / CANCELLATION & REFUND / OTHERS

 

 

ORDERING

 

  1. How many days in advance do we have to place an order?
    1. Buffet w/ Setup – 5 working days in advance before your function date *Subjected to availability
    2. Bento and Mini buffet – At least 1 day in advance before 12.00PM *Subjected to availability

 

 

  1. Is there a minimum order?

Buffet w/ Setup Menu – 30pax

Bento Menu – 30 sets

 

  1. Order Confirmation

Order will be processed once we receive order request through email, phone or whatsapp. After which, we will send an invoice. Order is only confirmed once we receive full payment or 50% deposit for order of more than S$1000.00.

 

 

BUFFET

 

  1. When will you collect the buffet?

We will collect 3 hours after the start of the function. Please inform us if you have a specific timing for us to return and collect the buffet. Our last collection is before 10.00PM. Any collection after 10.00PM will incur a S$40.00 late night collection charge.

 

  1. What is provided in the buffet?

*Complete buffet layout with tables, table cloth, skirting and warmers. Disposable plates, forks, spoons, cups and serviettes will be provided.

 

*Any damages to the equipment will be charged accordingly

 

  1. Are there rental services?

We provide the following (subjected to availability):

 

Plastic Stool - $0.80 per stool

Additional Square Table (76cm x 76cm) with Cloth - $8.00 per table

Chef’s Service (For Barbeque menu only) - $80.00 per Chef (for 2 hours)

 

 

DELIVERY

 

  1. Is there a delivery fee?

Yes. There is a delivery fee for S$50.00 for catering with buffet setup and S$25.00 for bentos.

 

Delivery Fee will be waived if the following conditions are met:

 

Regular Lunch/Dinner Buffet – Order of 100 pax and above

High Tea, BBQ, Seminar – Order of 100 pax and above

Buffet with Hawker Stall – Order of 100 pax and above

Bento – Order of 100 sets and above

 

  1. Where do you deliver to?

We deliver islandwide. An additional fee of S$40.00 is applicable for deliveries to Jurong Island.

 

  1. Are there any other charges?

Additional Surcharge is applicable for deliveries to locations with no direct lift access and is not trolley accessible.

 

Below are the charges:

Carry up any flights of stairs to 2nd Level – S$50.00

Carry up any flights of stairs to 3rd Level or higher – S$100.00

 

*Customers that did not inform beforehand that venue is not lift and trolley accessible will have to make payment on the spot based on the charges above before delivery crew proceeds with the setup. We reserve the rights to not set up the buffet at the requested venue should any customer refuse payment.

 

  1. When will you deliver?

For catering with full buffet set up, we will deliver around 30 to 45 minutes before your function time. For bento and mini buffet, we will deliver 5 to 10 mins +/- from delivery time stated in your order.

 

 

PAYMENT

 

  1. What are the payment modes accepted?
    1. Katong Catering accepts payment via PayNow and Bank Transfer.
    2. Payment by Credit Card, Debit Card (Visa / Mastercard / American Express) or Cheque upon delivery are only applicable for Corporate Orders. Cheques must be crossed and made payable to "KAT CAT PTE LTD".
    3. All payments have to be made in full at least 2 working days before an event.
    4. For orders above S$1000.00, a 50% Deposit of the total bill is require Deposit is non-refundable and the amount should be utilised within 1 month from the date of cancellation.

 

 

CANCELLATION & REFUND

 

  1. What is your Cancellation Policy?
  1. Cancellation request made 5 or more working days before the function date will be refunded 100%.
  2. Cancellation request made less than 3 working days before the function date will be refunded 50% of the total amount.
  3. If cancellation request is made with less than 24 hours notice or on the function date itself, there will be no refund.

 

OTHERS

 

  1. Is Katong Catering Halal?

We are Halal certified. Please click here to view our latest Halal Certificate

 

 

  1. What are your opening hours?

Our office is opened from Mondays to Fridays 09.00AM to 06.00PM and closed on Saturdays, Sundays and Public Holidays. If you send in your order on Saturday, Sunday or a Public Holiday, we will respond to you on the next working day. Please note that during peak period such as Lunar New Year or Christmas month, we might take a longer time to respond.